GTSD Terms of Service

Global Tactical Safety & Defense Services LLC Version 2026-10-25-D10

These Terms govern organizational purchases for business purposes. Product-specific services and any separately accepted supplements apply as stated below. Consumer, government and international transactions remain subject to their applicable requirements.

1. Agreement, Orders and acceptance

These Terms form an agreement between Global Tactical Safety & Defense Services LLC, a limited liability company (“GTSD”), and the organization identified in an accepted Order (“Customer”). The person accepting represents that they are at least 18 and authorized to bind Customer. Without that authority they must not place an organizational order or access another organization’s records.

An “Order” is the checkout record or signed order form or statement of work identifying the purchased offering, licensed capacity, fees, billing interval, one-time charges and term. Customer must affirmatively accept the applicable Terms and the disclosed purchase terms before a purchase is authorized. A website visit does not authorize charges. GTSD will provide the accepted Order and a reproducible copy of, or durable access to, the applicable Terms for Customer’s records. A privacy notice explains processing; acknowledgment of it is not unrestricted consent to unrelated processing.

The Order controls price, quantity, purchased scope and term. A service supplement controls its stated service subject matter. A signed data processing agreement controls conflicting processing instructions and legally required data-processing terms. Neither an Order, supplement nor data processing agreement changes Sections 16, 21, 22, 23 or 24, expands GTSD’s insurance duties, transfers GTSD IP, adds a GTSD indemnity or requires GTSD-funded customer defense unless a separate instrument signed by GTSD’s authorized representative expressly identifies the affected provision and the agreed change. Mandatory law remains controlling.

Customer purchase orders, vendor portals, payment notations and procurement instructions do not amend this agreement without that express acceptance. Support staff, sales staff without contracting authority, software assistants and automated acknowledgments cannot approve amendments on GTSD’s behalf. Only the actual authorized contracting process may approve exceptions.

2. Purchased scope and service boundaries

GTSD’s offerings may include GTSD Security OS™, GTSD Intelligence™, GTSD Academy™, Security Director services, GTSD Integrated Security Department™, Secure Your Spot™, assessments, advisory services and licensed educational materials. Customer purchases only the items and capacity expressly included in its Order. The purchase of one GTSD product does not purchase the entire GTSD ecosystem, its internal executive capabilities, every integration, future modules or proprietary implementation tools. Roadmap references are not a commitment to deliver future functionality; GTSD may not misrepresent an unavailable capability as included and available at purchase. A product name, illustration, integration listing, sales demonstration, roadmap or exploratory configuration does not expand the accepted scope. GTSD remains responsible for accurate descriptions and representations made in connection with the sale.

Software access does not include staffed monitoring, emergency dispatch, onsite response, human security leadership, legal advice, investigations or unlimited implementation labor unless expressly purchased and lawfully available. GTSD does not undertake physical security officer services through these Terms. Any future regulated offering requires separate licensing verification and a separate written scope.

3. Accounts, access and authorized users

Customer must provide accurate organization, contact and billing information and maintain an authorized administrator. A named seat licenses one individual across supported devices; sharing a named account among people is prohibited. Customer must use available security controls, promptly revoke departed users’ access and report suspected compromise through GTSD’s designated support channel. Archived records do not themselves create a paid seat. Reassignments must not be used to circumvent purchased capacity.

Customer is responsible for its authorized users, administrator settings, permissions, instructions and approvals and for obtaining necessary permissions from employees, contractors and other affected people. Customer must maintain suitable devices, connectivity, account-security controls and continuity procedures for its operations. GTSD may verify administrator authority before changing account ownership or granting access. Billing responsibility does not entitle a payer to another person’s account, another customer’s data, or GTSD’s internal executive systems.

4. Prices, payment and initial charges

The Order must disclose the recurring amount, billing interval, one-time setup or onboarding charge, applicable taxes, initial total, purchased quantities and any minimum commitment before payment authorization. Customer authorizes only the disclosed charges and subsequently authorized changes. Setup is a one-time charge for the work or access expressly described in the Order; it is not added to each renewal.

For a standard combined-payment software Order, the initial total includes the disclosed one-time setup charge and the first subscription period; subsequent subscription renewals exclude setup. The amount and payment arrangement actually presented and affirmatively accepted in the Order control. A setup fee may not be silently repeated in renewal charges.

Fees are in the currency stated in the Order. Taxes legally payable by Customer are additional unless expressly included; GTSD’s income taxes remain its responsibility. Payment processing is performed through the processor identified at checkout. GTSD does not require raw card details to be sent by email, chat or support ticket.

5. Nonrefundable purchases

EXCEPT TO THE EXTENT REQUIRED BY APPLICABLE LAW OR EXPRESSLY PROVIDED IN AN ACCEPTED WRITTEN AGREEMENT, ALL PURCHASES AND PAYMENTS ARE FINAL AND NONREFUNDABLE.

To the extent legally permitted, no refund, cash credit, prorated reimbursement or retroactive reduction is owed because Customer selected an unsuitable package, changed its mind, did not use available services, failed to complete its own onboarding tasks, hired a replacement provider, reduced staff, closed a location or requested cancellation during a paid period. Authorized recurring renewals are also nonrefundable, subject to required disclosures, consent, cancellation rights and billing-error correction.

This policy does not authorize duplicate, unauthorized, incorrectly calculated or post-cancellation charges. GTSD will investigate and correct substantiated billing errors, including returning money when correction requires it. Nothing in this section waives mandatory remedies for nonperformance, fraud, unlawful conduct or other rights that cannot legally be excluded. No salesperson, support representative or automated assistant may offer a satisfaction refund or credit without GTSD’s express written authorization. A discretionary account credit must be expressly documented, has no cash value where lawful, and does not establish a continuing entitlement or precedent.

6. Package changes and seats

Customer may request an eligible upgrade or downgrade for the next monthly billing cycle. The existing package and price continue through the paid period, with no refund or retroactive credit for the difference. GTSD must confirm the new package, effective date, account allowance, recurring price and any separately agreed implementation charge before the change is processed.

An immediate upgrade requires a separately disclosed price and Customer’s affirmative agreement. No immediate upgrade or prorated amount is charged automatically merely because Customer explores a different package. Unless an Order expressly provides otherwise, a downgrade does not release a separately agreed fixed-term commitment.

Before a downgrade, Customer must reduce its enabled accounts, storage, sites and other usage to the new limits and export information affected by the change. GTSD will identify material restrictions before Customer confirms the downgrade. Customer is not automatically entitled to unsupported configurations or migration work.

7. Renewals, cancellation and price changes

A monthly subscription renews for successive monthly periods only where the recurring arrangement was clearly disclosed and affirmatively accepted. A longer initial commitment applies only if expressly identified and accepted in the Order. GTSD will provide renewal and price-change notices required by applicable law.

For standard Security OS subscriptions linked to the purchasing account, Customer may stop future monthly renewals after signing in at https://spot.glotacsd.com/account/subscription. For an Order managed through another designated billing mechanism, Customer may use that mechanism. If the applicable online mechanism is unavailable or an account-authority issue prevents access, Customer may submit cancellation through the contact in Section 25, identifying the affected organization and Order. No sales conversation or replacement purchase is required. A cancellation received before the next renewal charge is initiated stops that renewal, subject to any separately accepted fixed-term obligation and mandatory law. GTSD will provide acknowledgment and the effective end date. If confirmation is missing, Customer should retain its submission and contact support; missing acknowledgment does not invalidate a timely, provable cancellation.

Cancellation normally takes effect at the end of the paid period. Unused time is not refunded except as required by law or the accepted agreement. Removing an app, deleting users, stopping use or canceling a payment card does not itself submit a cancellation request. Conversely, GTSD may not disregard a valid cancellation merely because an invoice or payment method remains on file.

Price increases apply prospectively after the notice and consent required by applicable law and the Order. Customer may decline a future increase by canceling before it takes effect, subject to a separately accepted fixed commitment. GTSD will not retroactively increase an accepted price.

8. Failed payments and disputes

Customer must maintain a valid payment method and pay undisputed amounts when due. GTSD may retry an authorized failed payment consistent with disclosed processor practices. It may suspend access for material nonpayment after reasonable notice and an opportunity to resolve it, unless immediate action is legally necessary. GTSD may not add undisclosed penalties or resume a canceled subscription through payment retries.

Customer should report suspected billing errors promptly with sufficient information to investigate. Applicable statutory billing-dispute periods remain unaffected. Customer remains responsible for undisputed amounts. To the extent permitted by applicable law, Customer may not unilaterally offset an alleged claim against an undisputed invoice. GTSD may submit accurate evidence to a payment processor and pursue lawful recovery of an unpaid contractual debt; these Terms do not make GTSD the final judge of a statutory or processor dispute. A chargeback does not itself cancel future renewals or establish that an amount is or is not owed. These Terms do not prohibit good-faith chargebacks, complaints or other lawful remedies. Recovery of collection costs, interest or dispute-related expenses is limited to amounts lawfully recoverable and properly authorized; no automatic punitive chargeback fee is created here.

9. Activation and implementation

Software activation follows verification of payment, subscription identity and account eligibility. The purchase acknowledgment and account-access instructions are separate records: acknowledgment of a purchase does not itself prove account activation. GTSD will provide the actual activation state and secure entry instructions through the designated transactional channel. Security OS is an online workspace unless a separately identified application is supplied; purchasing access does not itself include a desktop download.

Account access, assisted configuration, custom integration and human service commencement are separate milestones. The Order must identify any work that continues after access is granted. Customer must supply information and authorizations needed for that work. A review caused by inconsistent identity, suspected fraud, an existing-account conflict or a payment exception may delay activation. GTSD will communicate known material delays rather than represent an unverified account as active. Payment alone does not authorize GTSD to bypass tenant isolation or identity checks.

10. Professional services and change control

Assessments, training, Security Director and Integrated Security Department engagements require an accepted scope describing deliverables, delivery mode, included hours or capacity, customer dependencies and scheduling. Any expiration of reserved capacity, rollover limits or consequences of Customer scheduling delays must be stated in the separately accepted service Order. The accepted Order governs any rollover or expiration of reserved capacity.

Changes require written agreement on additional work, price and schedule. Access to an advisor does not mean unlimited consulting or continuous availability. Travel, certification fees, third-party licenses, hardware and custom development are excluded unless listed. Cancellation, rescheduling and no-show charges for appointments must be separately disclosed and accepted before booking; they are not invented after a cancellation.

GTSD’s performance obligations are those in the accepted service scope and applicable law. Assessments reflect the evidence and conditions within their documented scope and time. Customer retains responsibility for its operations, personnel, policies, implementation decisions and compliance obligations. A software subscription or advisory engagement does not by itself make GTSD the employer, employer of record, premises operator, insurer or guarantor of Customer’s personnel or premises. Human-service authority, supervision and responsibilities must be expressly described in a lawfully available service scope. This does not excuse GTSD from performing its own contractual duties.

11. Safety, emergencies and reliance

GTSD services support security management and decision making. They are not insurance and do not guarantee the prevention of crime, injury, loss, cyber incidents, regulatory findings or other adverse events. Unless an express signed scope establishes a particular staffed service, the platform is not an emergency response or dispatch service and is not continuously watched by a human. Customer must maintain appropriate emergency procedures and contact emergency services directly when needed.

Customer retains control of its security program, staffing, supervision, employment decisions, emergency procedures, response priorities and operational implementation. Providing software does not transfer these functions or their associated customer responsibilities to GTSD. Customer assumes responsibility for decisions and actions it or its users take based on software outputs, including deciding whether and how to implement recommendations. These allocations do not enlarge a separately purchased GTSD service scope or displace GTSD’s express contractual obligations. Customer must evaluate recommendations in context, train its users and retain appropriate human oversight. Customer may not use the platform as the sole control for a safety-critical activity without a separately evaluated and expressly agreed arrangement.

12. GTSD Intelligence™ and AI-assisted services

AI outputs may be incomplete, inaccurate, outdated or inconsistent. Customer must verify material facts and obtain qualified review before consequential legal, medical, employment, financial, disciplinary or safety decisions. AI output is not itself proof that a task was executed or an operational outcome achieved. Only authorized, available functionality may perform actions, subject to applicable access permissions and approvals.

Customer must have rights to submitted inputs and must not instruct the service to bypass controls, impersonate an official authority or perform unlawful activity. Customer is responsible for the instructions, permissions and approval settings it supplies to AI functionality and for reviewing consequential outputs and authorized actions. AI-generated commercial statements cannot amend prices, warranties, scope or risk allocation; changes require acceptance through the Order or authorized contracting process. GTSD will identify material AI processing and data handling practices through the applicable documentation, privacy notice and any data processing agreement. These Terms do not grant an unrestricted right to train general-purpose models on confidential Customer content. Any such use requires a separately stated, lawful basis and applicable consent or agreement.

13. Customer information, privacy and recordings

Customer retains its rights in its submitted records, files and other content. Customer grants GTSD a limited right to process that content to provide, secure, support and administer the purchased services, fulfill legal obligations and perform other processing expressly authorized in the agreement. GTSD retains its rights in software and reusable technology underlying reports and workflows.

Customer must not upload information it lacks authority to disclose. Personnel location, audio, video, body-camera records, biometric information and other sensitive records require appropriate notices, consent or other lawful authority, access restrictions and retention practices. Customer is responsible for the legality of its collection and intended use; GTSD remains responsible for its own legal and contractual processing obligations.

Regulated health information, payment-card data, government-classified information and specially controlled datasets may not be submitted unless GTSD has expressly accepted the category and executed required agreements. A general subscription is not a representation of HIPAA, CJIS, ITAR or other specialized compliance or certification. A privacy notice and, when needed, a data processing agreement must address actual processing practices and applicable privacy rights.

14. Security and confidentiality

Each party will protect the other’s nonpublic business, technical, financial and security information using reasonable care and use it only for the agreed purpose. Disclosure is limited to personnel and providers who need access and are subject to appropriate obligations, or disclosure required by law. When legally permitted, the receiving party will provide notice of compelled disclosure and reasonably cooperate to limit it.

Information is not confidential to the extent the receiving party demonstrates that it became public without breach, was already lawfully known, was independently developed or was lawfully received without restriction. Any expressly agreed contractual survival period for ordinary confidential information must be identified in the accepted confidentiality schedule. Trade-secret protections and legally required privacy/confidentiality duties remain subject to applicable law.

GTSD will maintain reasonable safeguards appropriate to the contracted service and notify affected Customer contacts of qualifying incidents as required by law and any data agreement. No system is guaranteed immune from compromise. Customer must maintain its own appropriate backups and controls, without relieving GTSD of any expressly purchased backup or security obligations.

15. Acceptable use

Customer must not use the services to commit fraud, conduct unlawful surveillance, discriminate unlawfully, threaten others, distribute malware, evade access controls or obtain unauthorized records. Customer must not share credentials, resell access, create misleading GTSD-branded materials, overload the service or extract proprietary content through automated abuse. Security testing requires prior written authorization defining its scope.

Customer must not reverse engineer or copy protected software or materials except where applicable law expressly permits it despite this restriction. Restrictions do not override lawful interoperability rights, open-source licenses, protected reporting to regulators or other nonwaivable rights.

16. Intellectual property and deliverables

GTSD and its licensors retain ownership of their software, trademarks, frameworks, course content, scoring tools, templates, methods and preexisting materials, including protected elements of The GLOTAC Protocol™. Purchasing access does not transfer ownership or confer reseller, white-label, instructor or sublicensing rights.

During the paid subscription term, and subject to Customer’s compliance with this agreement, GTSD grants Customer a limited, nonexclusive, nontransferable and nonsublicensable right for its authorized users to access and use the purchased SaaS functionality for Customer’s internal business purposes, within the seats, sites, storage and other limits in the Order. No right is granted to GTSD’s internal executive systems, source code, unpublished prompts or implementation tools. Customer may use an expressly licensed client-facing feature only within its purchased scope; it does not receive general reseller or white-label rights. Access ends when the subscription expires or is lawfully terminated and may be restricted under Section 18. Authorized account reassignment within purchased capacity does not permit shared credentials.

Upon payment, Customer also receives a nonexclusive right to use final reports, templates or other deliverables expressly supplied under the Order for its internal business purposes, subject to the deliverable’s stated license term. Expiration of online access does not by itself revoke the permitted use of a lawfully retained report or template that was expressly licensed for continued use; subscription-only materials remain subject to their stated term. Customer must stop unauthorized use, distribution and resale. No right to retain GTSD software, credentials or confidential internal materials is created. GTSD may reuse underlying know-how and non-customer-specific methods without disclosing Customer confidential information. Customer-specific ownership assignments require a separate written instrument signed by an authorized GTSD representative identifying the exact rights transferred. Paying an invoice, purchasing implementation services or supplying Customer data does not itself transfer GTSD’s underlying technology. Any open-source components remain governed by their applicable licenses, which these Terms do not override. Customer may not remove notices or publish proprietary implementation materials without permission. Unless GTSD expressly authorizes it in writing, Customer may not resell or sublicense GTSD materials, use nonpublic GTSD implementation materials to train a competing product or model, extract internal system instructions or scoring logic, or reproduce protected course materials for commercial training. These restrictions apply to material GTSD actually owns or lawfully licenses; they do not claim ownership of Customer’s original data, publicly known ideas or independently developed technology, and do not override rights that law makes nonwaivable.

GTSD may seek injunctive or other equitable relief in a court with jurisdiction for actual or threatened infringement, misappropriation, unauthorized access or disclosure of its protected materials, in addition to available damages. Relief remains subject to applicable standards; these Terms do not guarantee an injunction, dispense with a legally required bond or create an automatic damages award.

Customer logos, testimonials, security findings and case studies may not be used publicly by GTSD without separate authorization. Feedback may be used to improve services without using Customer confidential information or implying Customer endorsement.

17. Availability, support and third parties

Support hours, response commitments, maintenance arrangements, storage limits and any uptime service-level agreement must be specified in the applicable Order or supplement. No numeric uptime guarantee or continuous human-support promise is created by these Terms. GTSD may maintain and update the service and will give reasonable notice of planned material interruptions when practicable.

Customer-selected integrations, external accounts, devices, networks and services remain Customer’s responsibility, including their permissions and separate contractual terms. Customer authorizes only the data transfers and actions it enables within the purchased functionality. GTSD does not assume operation or supervision of those external systems. This allocation does not treat GTSD’s own contracted infrastructure providers as customer-selected services or remove GTSD’s accepted obligations for the platform.

Third-party services may require separate accounts, terms and fees. GTSD will identify material dependencies relevant to the purchased scope. GTSD is not responsible for an independent third party’s performance beyond GTSD’s own contractual obligations. A third-party relationship does not excuse promises GTSD itself made. GTSD may not require an undisclosed paid dependency as a condition of receiving the agreed functionality.

18. Suspension and termination

GTSD may restrict affected access when reasonably necessary to address compromised credentials, unlawful use, material security threats, binding legal requirements or material nonpayment. GTSD may act immediately where delay would materially increase a security or legal risk or where the breach cannot reasonably be cured. Otherwise, GTSD will provide notice describing the material issue and a reasonable opportunity to resolve it, subject to the accepted Order and applicable law. Restrictions will be limited where practicable; access may be restored after the grounds are resolved and account authority is verified.

GTSD may terminate an affected Order for a material breach that remains unresolved after the applicable notice and reasonable opportunity to cure, or immediately where the breach is not curable or immediate termination is legally required. Customer may terminate for GTSD’s material breach subject to applicable law and any expressly accepted notice-and-cure process. Any expressly accepted notice-and-cure process in the Order applies, subject to applicable law.

Where GTSD lawfully suspends or terminates access for Customer’s established material breach, amounts properly charged for the paid period and completed onboarding are nonrefundable to the extent permitted by applicable law and the accepted Order. No unused-time credit is created solely by that suspension or termination. Customer remains responsible for accrued lawful fees and any separately accepted enforceable commitment. Suspension or termination does not authorize undisclosed charges, retention of unauthorized payments, disregard of mandatory remedies or automatic acceleration of future monthly subscriptions.

Ordinary Customer cancellation stops future renewals under Section 7. Expiration, cancellation or termination does not extinguish accrued lawful payment obligations, the restrictions on GTSD IP, applicable confidentiality obligations or Section 22. GTSD may not renew charges after valid cancellation or use an alleged breach to avoid required remedies.

Discontinuance by GTSD for convenience, including the treatment of prepaid, unperformed services, is subject to the accepted Order and applicable law. GTSD will provide any legally required notice and communicate the effective access end date and available data-handling instructions.

19. Data export and account closure

Customer must maintain independent copies of business-critical records and use available export functionality before access ends. Where included in Customer’s plan and authorized for its account, individual evidence files can be downloaded by opening the evidence record and selecting its download control. Per-file downloads do not represent a full-account export, and a retention label does not itself establish an automatic deletion schedule. Unless an Order expressly purchases an archival, backup or disaster-recovery service, routine hosting and operational backups do not create a separate guaranteed archive, legal hold, recovery service or custom migration entitlement. Customer is responsible for its applicable records-retention obligations. These allocations do not reduce expressly purchased evidence-storage functionality or GTSD’s applicable processing and preservation duties. GTSD must comply with applicable data-access, preservation and deletion requirements and any expressly accepted data processing agreement.

Data availability after access ends, applicable retention/deletion practices and any paid retrieval or migration assistance are governed by the accepted Order, any expressly incorporated data-processing schedule and applicable law. No additional post-termination access window, custom export, free migration or recoverability guarantee is created by these Terms. GTSD will provide applicable closure instructions and required data notices; Customer should complete available exports while access remains authorized.

20. Warranties and limits on remedies

Customer warrants its authority, lawful use and rights to submitted content. Customer should report a material service problem promptly for investigation. GTSD must meet applicable law and its expressly accepted contractual obligations. Service-level commitments, correction obligations and remedies apply only as expressly accepted or required by applicable law.

Except for express contractual warranties and rights that cannot lawfully be excluded, services and materials are provided as available without implied warranties of merchantability, fitness for a particular purpose or uninterrupted or error-free operation. These limitations do not negate express deliverables or authorize deceptive sales practices. Nothing limits a remedy that applicable law requires.

21. Limitations of GTSD liability

21.1 Protected parties. “GTSD Protected Parties” means GTSD and its affiliates, and their respective members, managers, officers, employees, agents, contractors, licensors and suppliers, solely in connection with their provision of the purchased services. The protections below benefit them collectively and individually without making them separate contracting service providers.

21.2 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GTSD PROTECTED PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES. TO THAT SAME EXTENT, THEY WILL NOT BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, BUSINESS INTERRUPTION OR COSTS OF SUBSTITUTE SERVICES, WHETHER CHARACTERIZED AS DIRECT OR INDIRECT. THESE EXCLUSIONS APPLY EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSSES.

21.3 Aggregate SaaS liability ceiling. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF ALL GTSD PROTECTED PARTIES ARISING OUT OF OR RELATING TO THIS AGREEMENT AND THE SAAS SERVICES WILL NOT EXCEED THE LESSER OF: (A) THREE THOUSAND U.S. DOLLARS (US $3,000); OR (B) THE FEES ACTUALLY PAID TO GTSD FOR THE AFFECTED SAAS SERVICES DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIMS.

For this calculation, affected-service fees include subscription fees and one-time setup fees actually paid to GTSD for those SaaS services within that period, and exclude taxes, amounts paid directly to independent third parties and fees for unrelated services. Claims arising from the same or related events are treated as a single series measured from the first event in that series. This is one collective aggregate ceiling under this agreement, not a separate ceiling per claim, user, site, Order, incident, legal theory or GTSD Protected Party. Multiple claims do not increase the ceiling, and fees are not counted more than once. This provision limits otherwise established liability; it does not create an automatic payment, refund, service credit, minimum recovery or settlement entitlement.

21.4 Customer operational responsibility. Customer assumes responsibility and risk for its own business and security operations, personnel, policies, data-collection authority, account configuration, instructions, approvals, use of outputs and implementation decisions. A software subscription does not transfer control of those activities to GTSD or make GTSD their insurer or guarantor. These allocations do not expand a separately purchased GTSD duty or remove an expressly accepted duty. No GTSD-funded defense, indemnity or insurance benefit for Customer is created by these Terms.

21.5 Scope of protections. To the maximum extent permitted by applicable law, the exclusions and ceiling apply regardless of the form of action, including contract, warranty, tort (including negligence), strict liability, statutory claim or other legal theory, and to alleged issues with availability, accuracy, AI outputs, integrations, data handling or performance of the purchased SaaS services. A different claim label does not increase recovery. No additional higher or uncapped contractual tier is created for confidentiality, data incidents or intellectual property. These provisions do not bind an independent third party that has not agreed to them.

21.6 Customer obligations. The protections in this section limit the GTSD Protected Parties’ exposure. They do not limit Customer’s payment obligations, infringement or misuse of GTSD intellectual property, confidentiality violations or obligations under Section 22. They do not create an automatic damages award, penalty or authority to charge a payment method for disputed damages.

21.7 Independent allocation and lawful limits. Each legally valid exclusion and limitation is intended to operate independently, to the extent applicable law permits, including when another provision or remedy is unenforceable or fails of its essential purpose. The subscription price reflects the purchased scope and this risk allocation; GTSD is not an insurer of Customer’s operations. Nothing in this agreement excludes or limits liability or a remedy to an extent prohibited by applicable law.

22. Customer indemnification; no reciprocal GTSD defense

To the extent permitted by applicable law, Customer must defend the GTSD Protected Parties against third-party claims whose factual allegations, if established, fall within one or more of these grounds: (a) Customer content, data or instructions infringing a third party’s rights or lacking required collection or disclosure authority; (b) Customer’s or its authorized users’ material breach of the agreement or unlawful use of the services; (c) Customer’s unauthorized resale, modification, access, integration or use outside the purchased scope; or (d) Customer’s own acts or omissions in supervising its personnel, conducting its security operations or implementing its security or employment decisions using the services, to the extent the claim is attributable to those Customer activities rather than GTSD’s performance of a separately purchased duty. Customer must indemnify the affected GTSD Protected Parties for resulting damages finally awarded, approved settlements and reasonable, documented defense expenses. The duty to defend applies when a covered claim is tendered to Customer and does not await a final judgment on its merits. Ultimate indemnification for damages requires established covered responsibility or a settlement approved under this section. For mixed claims, only the covered portion is allocated to Customer.

GTSD will notify Customer reasonably promptly of a covered claim; a notice delay relieves Customer only to the extent it materially prejudices the defense. Upon tender, Customer must arrange and fund the covered defense through competent counsel reasonably acceptable to GTSD, without requiring GTSD first to establish an indemnifiable judgment. Customer must promptly confirm whether it accepts the tender and identify counsel; silence does not discharge a covered defense obligation. GTSD may take control of a covered defense when Customer fails to defend or an actual conflict requires separate representation; reasonable, documented expenses attributable to covered claims remain Customer’s responsibility. GTSD retains the right, but assumes no contractual obligation to Customer, to participate through separate counsel. That right does not make Customer responsible for expenses outside this provision’s covered defense grounds. For mixed claims, expenses and indemnification are allocated to the covered portion rather than automatically shifted in full.

Customer may not settle a claim in a way that admits fault by a GTSD Protected Party, imposes a nonmonetary obligation on it, fails to release it fully from the covered claim, or requires a payment from it without GTSD’s prior written consent. GTSD will provide reasonably necessary cooperation; Customer bears reasonable, documented external cooperation expenses attributable to the covered claim. GTSD will not agree to a settlement at Customer’s expense without Customer’s written consent, which must not be unreasonably withheld for a reasonable covered settlement.

This provision applies to claims caused by the stated Customer activities; it does not transfer GTSD’s own breach or conduct to Customer where that allocation is unlawful or outside those stated grounds. It creates no duty for GTSD to defend Customer, pay Customer’s legal expenses, cover infringement awards against Customer, procure replacement rights or provide an infringement refund. Any GTSD-funded indemnity requires a separate agreement signed by its authorized representative.

23. Disputes and applicable law

Customer may report a contractual or billing dispute through GTSD’s designated contact and should identify the affected Order, issue and requested resolution. The parties may attempt resolution through authorized representatives. No contractual waiting period prevents a filing or urgent application otherwise permitted by law.

Unless a separate, expressly accepted agreement provides otherwise, disputes may be brought before a court with jurisdiction under applicable law. Applicable law and jurisdictional rules govern the dispute; these Terms do not establish mandatory arbitration, an exclusive forum or a shortened statutory claim period. No customer-funded defense provision prevents lawful complaints, regulatory reports, payment disputes or proceedings to determine contractual rights.

A settlement, admission of GTSD liability, release, refund concession outside an applicable legal obligation or amendment of risk allocation requires GTSD’s authorized approval; an automated response or support acknowledgment is not that approval. This section does not give GTSD authority to disregard a binding legal obligation or deadline.

24. Enforcement and recovery for Customer violations

GTSD reserves the right, subject to applicable law and any expressly accepted dispute agreement, to bring proceedings to collect lawfully owed amounts, recover damages caused by Customer’s breach, protect GTSD intellectual property and confidential information, and obtain injunctive or other available equitable relief. GTSD may combine lawful suspension or termination with available legal remedies; ending access does not waive a claim for an existing violation. GTSD need not continue access that it may lawfully restrict merely because a claim is disputed.

GTSD may recover proven damages, lawfully recoverable unpaid fees and unauthorized-use charges established under an accepted price schedule, available statutory remedies, and costs or legal expenses only to the extent recoverable under applicable law or an expressly accepted enforceable agreement. Any recovery must avoid double compensation for the same loss. This section does not establish a fixed fine, minimum damages award, retroactive price adjustment, prevailing-party attorney-fee entitlement or authority to debit a payment method for disputed damages. Any fixed liquidated-damages amount or additional charge must be separately disclosed and accepted in an enforceable written schedule before the conduct to which it applies.

Enforcement does not prohibit good-faith complaints, protected reporting, honest reviews, lawful security reporting or lawful challenges to a charge or contractual right. GTSD may preserve relevant records and cooperate with lawful process without disclosing unrelated Customer records or waiving applicable confidentiality and privacy duties.

25. General provisions and notices

Neither party is liable for delay caused by events beyond its reasonable control, excluding amounts already lawfully owed. The affected party must give reasonable notice and mitigate the impact. A prolonged interruption does not extinguish any statutory remedy or automatically authorize charges for unperformed services.

GTSD may use qualified subcontractors while remaining responsible for its contractual obligations. Assignment requires consent, not unreasonably withheld, except an assignment to a successor in a bona fide merger or sale that does not materially reduce Customer protections. Customer may not transfer a license to an unrelated organization without written agreement. The contracting service provider is GTSD, not its individual owner, Executive Director, employees or contractors personally. No personal guarantee, personal indemnity or assumption of Customer debt is created by these Terms. This does not purport to eliminate liability that applicable law independently imposes on a person.

If a provision is unenforceable, the remaining provisions continue to the extent the agreement can reasonably operate, and any modification is limited to what law permits. Failure to enforce a provision once is not a continuing waiver. The GTSD Protected Parties are intended third-party beneficiaries of Sections 16, 21 and 22 to the extent those provisions expressly protect them, and may enforce those protections. No other third-party beneficiary rights are intended unless expressly stated. This does not expand Customer’s indemnification grounds or bind a nonassenting claimant. Provisions concerning accrued payments, intellectual property, confidentiality, permitted data retention, disputes and liability survive as appropriate.

GTSD may update these Terms prospectively with reasonable notice and any consent required by law. Changes do not retroactively alter accrued claims or an accepted fixed-term Order. Material changes to price, renewal or dispute terms require the applicable notice and assent; a hidden website edit is not sufficient.

Customer must maintain current billing, account-administrator and security-contact details. GTSD may send transactional notices to the designated contacts and through the account where available. Notices of purchase and recurring terms, material changes, scheduled charges where required, cancellation, access restrictions and qualifying security incidents will be given in the content, channel and timing required by applicable law and the accepted agreement. A marketing unsubscribe does not itself cancel a subscription or excuse a legally required transactional notice; marketing preferences remain separate.

Provider acceptance records submission for delivery. A delivery event records acceptance by the receiving mail server; neither establishes that a person read, understood or accepted a notice. Where applicable law or the accepted agreement requires affirmative consent, proof of delivery, a particular channel or a notice window, merely posting a website update, sending an unrelated receipt or recording provider acceptance is not a substitute. Silence, an email open or an automated acknowledgment does not by itself authorize increased charges or new contractual obligations.

Billing, account and cancellation correspondence may be sent to trodrigues91@glotacsd.com, identifying the affected organization and Order without including passwords, card data or one-time access links. Mandatory service-of-process and formal legal-notice requirements remain governed by applicable law and any expressly accepted legal-notice schedule; this electronic contact does not replace a method the law requires. These Terms, the accepted Order and expressly incorporated documents constitute the agreement, subject to the hierarchy in Section 1 and representations that cannot lawfully be excluded.